Consumer Protection Coordinator

PT Harmoni Bangka Belitung is seeking a Consumer Protection Coordinator to join our team in Pangkal Pinang. As a key player in our consumer protection efforts, you will spearhead initiatives to ensure compliance with consumer protection regulations and standards. This role is crucial in maintaining our brand's integrity and fostering trust among our valued customers.

In this role, you will work closely with cross-functional teams to develop and implement consumer protection policies, conduct audits, and resolve consumer complaints. You will also monitor market trends and regulatory changes to proactively address potential risks. This is an opportunity to make a meaningful impact in consumer protection while advancing your career in a growing and dynamic organization.

📋 Tanggung Jawab Pekerjaan

• Develop and implement consumer protection policies and procedures in alignment with Indonesian consumer protection laws and regulations.
• Conduct regular audits and inspections to ensure compliance with consumer protection standards.
• Monitor market trends and regulatory changes to proactively identify and mitigate potential risks.
• Lead the resolution of consumer complaints and disputes, ensuring timely and satisfactory outcomes.
• Provide training and guidance to employees on consumer protection best practices.
• Collaborate with cross-functional teams to integrate consumer protection considerations into product development and marketing strategies.
• Prepare and present regular reports on consumer protection initiatives and outcomes to senior management.
• Maintain accurate and up-to-date documentation of all consumer protection activities and compliance efforts.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Law, or a related field.
• Minimum of 3 years of experience in consumer protection, regulatory compliance, or a similar role.
• Strong knowledge of Indonesian consumer protection laws and regulations.
• Proven experience in developing and implementing consumer protection policies and procedures.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify and address consumer protection risks.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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